Returns / Exchange
Return & Exchange Policy
At GoPicky.pk, customer satisfaction is our priority. If you receive a damaged, defective, incorrect, or incomplete product, we're here to help.
Return Eligibility
- Return or exchange requests must be made within 7 days of receiving your order.
- Products must be unused, in their original packaging, and include all accessories.
- The original invoice or order confirmation may be required.
Exchange Policy
We offer exchanges if:
- You receive the wrong product.
- The product is damaged during delivery.
- The product has a manufacturing defect.
- A replacement item is available in stock.
Non-Returnable Items
The following items are generally not eligible for return or exchange unless they arrive damaged, defective, or incorrect:
- Personal care products
- Health supplements
- Adult wellness products
- Opened or used items
- Clearance or sale items
Return Process
- Contact our customer support with your Order Number.
- Share clear photos or videos of the product (if applicable).
- Our team will review your request.
- Once approved, we will guide you through the return or exchange process.
Refunds
If an exchange is not possible due to stock availability, an appropriate refund or store credit may be offered according to our policy and applicable circumstances.
Shipping Charges
- If the mistake is on our side (wrong, damaged, or defective item), we will cover the exchange shipping costs.
- For returns due to a change of mind or incorrect order placed by the customer, return shipping charges may apply.
Need Assistance?
If you have any questions regarding returns or exchanges, please contact our customer support team. We are committed to resolving your concerns as quickly as possible.